Last updated: September 30, 2026

Processing & Delivery Times

At Carry Hope, all orders are dispatched within 2–5 business days. Standard shipping typically takes 5–12 business days for delivery, while express shipping offers faster delivery within 5–8 business days. Shipping times begin when the package is dispatched and exclude customs clearance or processing delays.

Personalized pieces (engraved, name or birthstone jewelry) are made to order, so handling times may be slightly longer. In rare cases, delivery may take 16–20 business days due to unforeseen circumstances. During periods of high order volume, such as the holiday season, there may be slight delays, and we will notify you promptly by email if your shipment is significantly delayed.

Shipping Costs

Standard shipping is $5.00 USD (or the equivalent in your local currency). Priority processing is available for $8.00 USD. Orders over $55 USD ship for free. Final shipping costs are always shown at checkout before you pay.

Duties & Taxes

Prices shown at checkout include applicable taxes and duties for the destinations we ship to, so there are no surprise fees on delivery.

Tracking Your Order

Once your order ships, you will receive a confirmation email with your tracking number. To track your order, visit our Track Order page. Please allow up to 24 hours for tracking information to become active.

You will never have to pay to track your order. Carry Hope is not affiliated with any third-party tracking service that asks for payment, so please avoid clicking on ads or pop-ups on external tracking websites.

Incorrect Addresses & Refused Deliveries

Please double-check your shipping address before completing your order. Carry Hope is not responsible for orders delivered to an incorrect address provided at checkout, or for deliveries refused by the recipient. If you notice a mistake in your address, contact us as soon as possible and we will do our best to update it before your order is dispatched.

Packages Marked as Delivered

If a package is marked as delivered but has not been received, it is the customer's responsibility to file a claim with the local logistics company that shipped the package.

Agreement to This Policy

When placing an order with Carry Hope, you acknowledge and agree to the terms outlined in this shipping policy. By completing your purchase, you agree not to open any claims, chargebacks, or complaints related to shipping times, as these are clearly provided and disclosed prior to checkout.

Your understanding and cooperation with our shipping policy help us serve you better.

Need Help?

If you have any questions about your order, email our support team at support@carryhopeco.com and we will get back to you within 24–48 hours.

Thank you for choosing Carry Hope.